Refund policy

Contact hours: Monday - Friday, 9.00am - 5pm BST

Returns & Exchanges

Returns and exchanges of the mail club and prints are not available, if you have issues with the quality of the products then please see the Damages and Issues section below.

If you ordered the wrong product, please contact us as soon as possible to cancel the order and replace it with the desired products.

 

Damages and Issues

Please inspect your order upon arrival and contact us within 14 days via the customer support page if the item is defective, damaged or if you receive the wrong item, so that we can quickly resolve the issue and make it right. 

If your claim is validated then a refund or complimentary replacement will be sent out with no additional cost to you, as quickly as possible. If a replacement is not a viable option for you, then a refund will be issued.

 

Refunds

We will notify you once we’ve received your query, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us using the contact page or at ssolarminds@gmail.com

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.